If a part doesn't fit or you've changed your mind, you can return or exchange it within 14 days under Ukrainian consumer protection law. Before sending an item back, please call or message us: our manager will explain how to arrange a return or exchange.
Return and exchange conditions
- No more than 14 days have passed since the purchase (the day of purchase is not counted).
- The part has not been installed on a vehicle and has not been used.
- Its original condition, packaging, seals and labels are intact.
- You have proof of purchase (a receipt, waybill or order number).
If the replacement part you need is not in stock, we will refund the cost of the item.
Electrical parts
CDI units, regulator/rectifiers, ignition coils, starter motors and other electrical parts are accepted for return or exchange after inspection. These parts are easily damaged if wired incorrectly, so the decision on a return is made based on the results of the inspection.
If the item turns out to be defective
If you find a manufacturing defect in a part you've bought, get in touch — we'll inspect the part and arrange an exchange or refund in accordance with Ukrainian law. Please check the warranty terms for a specific item with our manager when you buy it.
How to return an item
- Call or message us with your order number and the reason for the return.
- Drop off the item at our workshop at 20 Malynska St or send it by a delivery service — agree on the method with our manager.
- Once we've received and inspected the item, we'll exchange it or refund your money.
Agree on the refund method and who pays for shipping with our manager before you send the item.